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Executive Operations Director

2 weeks ago

Central Coast Council, Australia Bupaoptical Full time

About Us

Bupa Aged Care Australia is the largest private residential aged care provider in Australia, with a focus on delivering quality care and services to our residents.

The Role

We are seeking an Executive Operations Director to oversee all aspects of our care home's operations, ensuring optimal performance and delivering exceptional resident outcomes.

Main Responsibilities:

  1. Collaborate with the Care Manager and clinical staff to ensure care services align with individual resident needs and Bupa's standards.
  2. Develop and implement continuous improvement plans to enhance resident experience and care outcomes.
  3. Ensure all feedback, concerns, and complaints are addressed promptly and in accordance with Bupa's guidelines.
  4. Provide operational support, guidance, and leadership, including being available on-call as needed.
  5. Manage key operational metrics, including occupancy rates and incident reports, ensuring optimal performance.
  6. Monitor and manage the care home's financial performance, ensuring budget targets are met.
  7. Lead recruitment and retention initiatives to build and maintain a strong, dedicated team.
  8. Foster a positive workplace culture by mentoring staff, setting clear expectations, and providing performance feedback.

Requirements

  • Proven experience in managing operations within an aged care or healthcare setting.
  • Completion or working towards postgraduate qualification in Health Management/Aged Care is desirable.
  • Strong leadership skills with the ability to motivate, inspire, and manage a team.
  • A commitment to quality care and improving the resident experience.
  • Excellent financial management skills and an understanding of aged care regulations.
  • A proactive approach to problem-solving, continuous improvement, and team development.

About You

We foster a culture that supports teamwork and collaboration focused on delivering optimum resident outcomes. We provide opportunities for growth and development, enabling you to reach your desired career aspirations.

What We Offer

  • A competitive salary package and management bonus.
  • Flexibility across our 24/7 operations.
  • Generous leave provisions, including 14 weeks paid parental leave.
  • Discounts on health, travel, home, car, landlords, and pet insurance.
  • Health and wellness initiatives and discounts through the Bupa SMILE program.
  • Workplace giving and Bupa fund matching.

How to Apply

Please click 'Apply' to be taken to our online application process. As part of your application, you will also be asked to complete a number of pre-employment checks, including Criminal History.