Law Firm Professional

3 days ago

Wollongong, New South Wales, Australia beBeeLegal Full time $60,000 - $80,000
Family Law Administrator Role

About the Role:

  • Deliver exceptional customer service via email, phone, and written correspondence for Family Law matters.
  • Interpret legislation and policies for legal implications, seeking compliance and advice when necessary.
  • Manage Family Law processes within contractual and legislative timeframes, ensuring confidentiality.
  • Handle quotes, calculations, requests for information, review court orders and financial agreements for accuracy, draft responses to complex enquiries and complaints, and process payments.
  • Maintain accurate and secure spreadsheet registers for all schemes.
  • Review member statements involving Family Law splits to ensure accuracy before distribution.

Key Responsibilities:

  • Peer review and quality check casework and complex correspondence before release.
  • Collaborate with the team to complete tasks accurately and on time.
  • Foster a positive and cooperative work environment.
  • Participate actively in team meetings and performance development.
  • Mentor and support colleagues to enhance business knowledge and skills.
  • Perform additional duties as required.

Requirements:

  • RG146 qualified or aptitude and willingness to complete certification.
  • Experience within the superannuation industry.
  • Demonstrated knowledge and understanding of legislation relevant to the superannuation industry.
  • Excellent communication, active listening, and customer service skills.
  • Excellent attention to detail and thoroughness in the pursuit of a solution.
  • Computer literacy and capacity to use online systems.
  • Superior interpersonal skills with the ability to interact with members.
  • The ability to produce well-written correspondence.

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