Customer Service Representative
1 week ago
About Aligned Leisure, a subsidiary of the Richmond Football Club, we operate 32 leisure centres and facilities in Victoria and New South Wales. Our culture prioritizes staff development in a supportive environment. We're seeking talented individuals to join our team, passionate about their local region and committed to delivering exceptional customer service.
Job SummaryThis role involves working with the Sales Lead and Marketing Manager to implement a best-practice prospect management system for membership and swim school leads. Key responsibilities include executing the annual acquisition plan, managing prospect data, and undertaking outbound telemarketing to prospects.
Key Responsibilities- Implement a best-practice prospect management system for membership and swim school leads.
- Execute the annual acquisition plan and manage prospect data.
- Undertake outbound telemarketing to prospects and pursue new membership and swim school sales opportunities.
Responsibility for managing the Member Success Pathway, focusing on new members and swim lesson families. This includes ongoing personal communication with first-year and at-risk members, conducting facility tours, and assisting with frontline services.
Requirements- 2 years of experience in delivering exceptional customer service.
- Current First Aid and CPR certificate.
- Working with Children's Check.
We offer a competitive salary package, including an estimated $55,000 - $65,000 per annum, depending on location and experience. If you're passionate about providing outstanding service and contributing to our team's success, please apply.
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