Service Desk Support Specialist

4 weeks ago

Melbourne, Victoria, Australia Telstra Health Full time

Job Summary

We are seeking a highly motivated and detail-oriented Service Desk Support Specialist to join our team at Telstra Health. As a Service Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to senior support teams.

Key Responsibilities

  • Provide phone, email, and remote support to clients with Level 1 support and general product queries.
  • Log calls and liaise with other Telstra Health team members to resolve issues.
  • Manage incidents and requests in our call management system.
  • Communicate case status and progress to clients in a timely manner.
  • Troubleshoot Level 1 Support issues and engage in weekly, fortnightly, or monthly meetings with clients.
  • Produce documentation for client instruction.

About You

You may have recently finished your IT qualification or have some experience in providing technical customer support. You will work well in a team environment, collaborating with colleagues and customers. You will be looking for a role where you can use your skills and aptitude to help maintain high customer satisfaction levels.

Requirements

  • Tertiary qualification in IT.
  • Experience in a Customer Service skills an asset in Call Centre/helpdesk environment.
  • Pragmatic but detail-oriented, and ability to quickly prioritize actions.
  • Well-developed communication and interpersonal skills.
  • Experience with Case Management system.
  • Experience in technology/development environment.

Why Join Telstra Health

  • We believe that flexibility is not a 'perk', it's how we have always worked. We celebrate that flexibility looks different for each of us and support your work-life harmony.
  • Join us if you find change, a fast-paced environment, and even some ambiguity thrilling. Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new.
  • Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes, and identifying growth opportunities.

What We Offer

  • Avenues for growth and stepping into other roles.
  • 30% discount on Telstra services including home broadband and post-paid mobiles.
  • Free 24/7 professional and confidential support for you and your family through EAP.
  • Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance, and more.
  • Multiple leave options including 16 weeks gender-equal paid parental, family, and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave.

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don't check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com

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