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Customer Experience Ambassador

3 weeks ago

Buddina, Queensland, Australia beBeeService Full time
Guest Services Expert

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.

As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.

We have embarked on a mission to build the imagine nation. Join us in this endeavour.

Key responsibilities will include:

  • Providing exceptional customer service through multiple channels including face to face, phone, chat, social media and email, responding to reviews, queries and feedback.
  • Creating exceptional customer experience practices by understanding customer needs and wants, and keeping them front of mind in every aspect.
  • Communicating timely information to guests and operators about stores, products, services and in centre activations and events.
  • Assisting customers with directions throughout the asset and any queries about its services and surrounding area.
  • Logging feedback and requests to the appropriate person in the management team where escalation is required.
  • Be visible out on the floor and understand current operator promotions and offerings available to assist with guest enquiries.
  • Confidently and articulately communicate with excellent verbal and written communication skills when needed.
  • Manage difficult customer and stakeholder queries.
  • Embody patience, empathy, and know how to operate in the moment and remain present within a fast-paced environment.
  • Confidently rectify and resolve customer problems and concerns.
  • Where required, manage the mobility bookings process in accordance with Mirvac Procedures.
  • Contributing to meeting the objectives of the Asset Plan and Business Plan
  • Raising work and purchase orders and processing invoices for the asset.
  • Collection of all operators' sales figures and sales commentary by due date and ensuring accurate input.
  • Adhering to Mirvac policies and procedures and internal reporting deadlines and providing accurate and high quality reports, and quick responses to requests for information about the asset.
  • Assisting with any projects, or undertaking additional duties as reasonably required.