Senior Operations Learning Manager

3 days ago

Hensley Park, Australia Amazon Commercial Services Pty Ltd Full time

About Amazon Commercial Services Pty Ltd

At Amazon, we're working to be the most customer-centric company on earth. As a Senior Operations Learning Manager, you will have the opportunity to lead the Training and Learning & Development space at our site in Australia.

This is a permanent role which is an active member of the site leadership team reporting to the Regional Learning Manager, with visibility and potential to support network initiatives. In this role, you will drive and support site performance and have a strong ability to influence without authority.

To be successful in this role, you will have a customer centric mindset coupled with strong problem-solving skills and the ability to work in a fast-paced, dynamic environment. You will be able to use transferable skills picked up from previous operational execution, knowledge of warehousing/manufacturing or training and execute using a strong hands-on approach.

Job Responsibilities:

  • Be a trusted partner with the operations teams, support functions and Learning departments to ensure a high standard of safety, quality, productivity and customer experience
  • Create, manage and implement standardised training programs ensuring they are consistently implemented, tracked and recorded
  • Track and communicate Learning progress at a local and network level
  • Lead a team of Training Coordinators, including their development & performance
  • Oversee Forklift Verification Programme and ensure documentation is compliant and up to date
  • Analyse data to suggest improvements for training & operations and drive continuous improvement activities
  • The ability to be comfortable with high volume workload and not be afraid to 'roll up your sleeves' including jumping into some of our warehouse roles on a regular basis

Required Skills and Qualifications:

  • Degree in a related discipline (Business, Human Resources etc.)
  • Demonstrated experience in coaching and development of employees
  • Prior experience working with and delivering training & information to employees
  • Strong analytical skills and ability to interpret data
  • Ability to work at pace and with ambiguity
  • Effective time management skills with the ability to prioritise and work to tight deadlines
  • Strong communication skills across all levels of the organisation
  • Experience developing & implementing department goals & strategies based on organisational strategies

Estimated Salary: $110,000 - $140,000 per year

About Us:

We value your passion to discover, invent, simplify and build. All you need is a passion and desire to be part of one of the fastest growing businesses in Australia.

Acknowledgement of Country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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