Hotel Operations Manager
2 weeks ago
Ovolo Group, a refreshing and unique hospitality brand, is seeking a seasoned Front Office Manager to join our team at Ovolo The Valley in Brisbane. As a key member of our hotel leadership team, you will be responsible for maximizing guest satisfaction and driving the strategic development of our property.
About You
- A seasoned FOM with solid 2-3 years at Front Office Manager level in a hotel environment
- Demonstrate ability to drive Customer Service Programs and achieve desired results
- An inspirational and people person– lead, support and develop your Team Members
- A stickler for attention to detail, the little things count
- Comfortable running your P&L, rostering and all things PMS
- Excel at getting great feedback via online reviews and a whizz when it comes to all things social media
- Full of energy and enthusiasm, with a strong determination to succeed as a team
- Ambitious to progress within Front Office
- Prefer someone with previous Opera experience
Your Responsibilities
- Energize, motivate, train, develop, lead your Team in all things Front Office
- You describe yourself as a creative individual who is driven by the success of their team to deliver an effervescent (fabulous, unconventional, never boring) experience for our guests
- You love leading from the front & being guest facing
- Coach, develop and empower teams
- Know how to make someone feel special? Deliver that service from the heart
- Happy to roll your sleeves up and get dirty? Do you do whatever it takes? That is the attitude we are calling for
- Create, inspire, initiate. You have the freedom to do so.
What We Offer
- A competitive salary of AUD $60,000 - $80,000 per annum
- A supportive work environment that fosters growth and development
- The opportunity to work with a dynamic and passionate team
- A comprehensive benefits package, including hotel benefits in rooms and our fabulous F&B outlets
- The chance to stay fit and fabulous through our Wellbeing Programmes
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent
About Ovolo Group
Ovolo Group is a refreshing and unique hospitality brand with hotels and restaurants across Hong Kong, Australia, and Indonesia. Our mission is to share happiness and create a special kind of sparkle that keeps people coming back for more. If you are ready to take your career to the next level and join a vibrant team that values creativity and entrepreneurship, apply now
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