Lead Technical Operations Manager
2 days ago
The successful candidate will be responsible for overseeing the day-to-day operations of a technical team.
Key Responsibilities:
- Team Management: Lead and manage a high-performing team of technical professionals, providing guidance and direction to achieve business objectives.
- Process Improvement: Develop and implement efficient processes to enhance team productivity and quality of deliverables.
- Customer Focus: Foster strong relationships with customers, ensuring timely resolutions to issues and exceeding expectations.
- Data Analysis: Analyze data to identify trends, areas for improvement, and opportunities to enhance the overall service function.
Requirements:
- A minimum of 5 years of experience in managing technical teams.
- Proven leadership skills with a track record of uniting large technical teams under a common goal.
- Strong analytical skills, with the ability to track KPIs and use insights to improve performance.
- Excellent communication skills, with the ability to deliver feedback in a constructive and productive way.
- Experience creating and implementing end-to-end pragmatic processes that improve team efficiency.
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