Sales Associate

3 weeks ago

Liverpool, Australia JD Group Full time

About JD Group

At JD Group, we're passionate about sports fashion and committed to delivering exceptional customer experiences. As a leading global sports fashion retailer, we're seeking talented individuals to join our team and help us achieve our mission.

The Role

We're looking for a Sales Assistant to join our team at JD Sports. As a Sales Assistant, you'll play a key role in providing exceptional customer service, driving sales, and contributing to the overall success of our store.

Key Responsibilities

  • Provide personalized customer service, answering queries and resolving issues in a professional and courteous manner.
  • Gain and maintain up-to-date product knowledge to assist customers with their purchases.
  • Process sales, handle cash and card transactions, and maintain a high level of accuracy.
  • Work collaboratively with the wider management and store team to achieve sales targets and KPIs.
  • Support the wider team with ad-hoc tasks, including visual merchandising, store cleanliness, and presentation.
  • Escalate any customer complaints to management.
  • Complete any mandatory training relevant to product, policy, and procedure.

What We're Looking For

  • Customer service experience within retail, hospitality, or a similar industry.
  • Ability to provide excellent service and go above and beyond for customers.
  • Passion for sports fashion or knowledge of key brands.
  • A positive can-do attitude and ability to work as a team.
  • Thrives in a fast-paced, ever-changing environment.
  • Enthusiastic to overcome challenges and learn new skills.
  • Strong communication skills, with the ability to engage with customers and work collaboratively with the team.
  • Ability to multitask and adapt to changing situations.
  • Flexibility to work across various shifts, including weekends and holidays, based on store needs.

What's in It for You?

  • Work in a dynamic business and engage with some of the best products and biggest sports fashion brands in the market.
  • Training and development opportunities to kickstart, evolve, and shape your career.
  • Opportunity to progress across all areas of the business, including retail, support office, and distribution centre.
  • Access to our attractive staff discount, which can also be used for friends and family.
  • Access to our Employee Assistance Program and Mental Health champions.
  • One month paid parental leave for full-time employees.

Join Our Team

We're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. If you're passionate about sports fashion and customer service, we'd love to hear from you.

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