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Technical Support Officer

2 weeks ago

Newcastle, New South Wales, Australia Powerdata Group Consulting Full time

About Us

We're a dynamic and innovative organization that's passionate about delivering exceptional customer service and support to Transport employees. We're committed to creating a diverse, inclusive and flexible workforce, which reflects the community and the customers we serve.

We're comprised of nine integrated divisions that focus on achieving community outcomes for the greater good and on putting our customers at the centre and our people at the heart of everything we do.

The Corporate IT team provides and supports quality and secure technology solutions that enhance the experience of our clients across the Transport cluster.

Job Description

The IT Customer Support Officer provides critical support to Transport employees, ensuring they have access to the information and resources they need to perform their jobs effectively.

Key Responsibilities

  1. Respond to and resolve customer inquiries and requests in a timely and professional manner
  2. Provide technical assistance and troubleshooting services as needed
  3. Develop and maintain relationships with key stakeholders and partners
  4. Participate in training and development opportunities to improve skills and knowledge

Requirements

  1. 2+ years' experience in a customer-facing role
  2. Proven technical skills and knowledge of IT systems and software
  3. Excellent communication and interpersonal skills
  4. Ability to work in a fast-paced environment