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TruExperience Team Member

2 months ago

Melbourne, Victoria, Australia Trulieve Full time

Job Summary:

The Dispensary Associate - Customer Experience Specialist is responsible for guiding customers on their journey into cannabis by educating them on the benefits and potential side effects. This role requires a high level of knowledge to speak to customers about various products and their effects while providing exceptional customer service.

Key Responsibilities:

  • Provide exceptional customer service to customers, guests, and coworkers.
  • Provide empathy and compassion to patients.
  • Facilitate customer purchases while adhering to State regulations.
  • Assist Managers and Shift Supervisors with returns in accordance with company policy.
  • Prepare and process patient orders in a timely and efficient manner.
  • Follow Trulieve Policies and Procedures.
  • Work directly with the leader on duty to enhance the customer experience.
  • Assist customers with any product or device issues.
  • Work with leadership and management to find solutions to customer issues.
  • Document customer issues and concerns on the customer's profile.
  • Maintain a clean and well-stocked workstation throughout the shift.
  • Perform additional team tasks as assigned by Management.

Additional Responsibilities:

  • As a Delivery Associate, must possess a valid driver's license and clear driving record.
  • Follow all Trulieve Policies and Procedures as a delivery associate.
  • As an Online Support Specialist, assist with processing all online orders, including deliveries, in a 2-hour timeframe.

Requirements:

  • High-school diploma or equivalent and experience in the field or in a similar field.
  • Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA, and WV).
  • Prior experience, preferably in retail and/or customer service area, is a plus.
  • Must have prior cash handling experience.
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
  • Must be able to work effectively without supervision and in a team environment.
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff.
  • Able to understand and follow written/oral instructions.
  • Ability to interact with customers and team members respectfully and politely.
  • Able to communicate in conversational English to work effectively with customers and team members.
  • Must possess the mental and physical capacities necessary to perform the job duties.
  • Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
  • Must be able to pass a comprehensive background record check.

Physical Requirements:

  • Constantly required to move/traverse throughout the facility, accurately communicate and exchange sensitive information, observe/inspect details, and operate computing devices.
  • Frequently required to manipulate objects of varying sizes and weights, push/pull objects up to 50lbs, lift/carry/position objects up to 50lbs, ascend/descend stool/ladder/steps, and position self and/or objects at floor level.
  • Occasionally required to remain in a seated position.

Work Schedule:

  • Flexible hours depending on store needs.
  • Must be available to work evenings, weekends, and holidays.
  • This position will work up to 25 hours per week and will be available 'after hours' based on business needs.