Lead Administrator

2 weeks ago


Buderim, Queensland, Australia Advanced Personnel Management Full time

Job Summary:

We are seeking an experienced and skilled Administrative Team Lead to join our team at Advanced Personnel Management. As a key member of our administrative team, you will be responsible for providing exceptional customer experiences, supporting our therapists to provide life-changing therapy supports to children and families.

Key Responsibilities:

  • Manage the day-to-day operations of our administrative team, including scheduling, invoicing, and managing NDIS charges.
  • Develop and maintain relationships with clients, supporting their positive experience with our service.
  • Provide exceptional customer service via phone, email, and in-person.
  • Process payments, manage client records, and maintain accurate financial records.
  • Collaborate with our multidisciplinary team of allied health professionals to ensure seamless service delivery.
  • Identify and implement process improvements to enhance efficiency and productivity.
  • Ensure compliance with regulatory requirements, including NDIS, Medicare, and private health fund claims.

Requirements:

  • Proven experience in an administrative role, preferably in the allied health sector.
  • Strong customer service and communication skills, with the ability to build rapport with clients and families.
  • Experience with practice management software, Medicare, and EFTPOS.
  • Proficient use of Microsoft Excel, Outlook, and Word.
  • A proactive and committed approach to quality improvement.
  • Excellent time management and organizational skills.
  • A positive attitude and strong work ethic.
  • Compulsory compliance checks, including Working with Children Check, National Police Check, NDIS workers screening check, and First Aid certificate.

About Us:

Advanced Personnel Management is a national multidisciplinary allied health organization committed to delivering evidence-based early intervention and therapy services to children and their families.

We prioritize building a fantastic team culture and working with children and their families to make a real difference in their lives.


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