Mortgage Lending Operations Specialist

2 days ago


Brisbane, Queensland, Australia People's Choice Full time

We are seeking a skilled Mortgage Lending Operations Specialist to join our team in Adelaide, Brisbane, or Melbourne.

About the Role

This is a permanent, full-time position responsible for processing and submitting broker originated lending applications through People's Choice Credit Union. The ideal candidate will ensure agreed Service Level Agreements (SLAs) are met, compliance is adhered to, and there is consistent and timely communication of the highest standard to mortgage brokers.

Key Responsibilities
  • Process and manage each broker loan application from application to formal approval within agreed SLAs, ensuring delivery of an exceptional customer service experience and positive member outcomes.
  • Collaborate with internal and external stakeholders, including the Broker Support and Credit Assessment teams.
  • Provide timely updates (written and verbal) to mortgage brokers.
  • Demonstrate a commitment and understanding of relevant procedures and regulatory requirements.
  • Proactively assist the broader team, attending broker meetings and events as needed.
About You

To be successful in this role, you must have prior home lending experience. As a strong communicator, you strive to deliver seamless and superior customer service to ensure positive member outcomes. You have a keen eye for detail and can demonstrate accuracy through your written and verbal communication skills.

This is a fast-paced role where you will leverage your prior lending and credit risk experience, and we will provide the autonomy to focus on the applications and their varying degree of complexity.

What We Offer
  • A salary range of AUD $65,000 - $80,000 per annum, depending on experience.
  • Flexibility and hybrid working arrangements.
  • Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
  • Advance your career with training, study support, and project opportunities.
  • Competitive leave benefits that empower employees to take time for themselves and loved ones.
  • Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
  • Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
  • Be recognised for your contributions through our peer-driven recognition program.
About Us

People First Bank is committed to supporting and growing our team, creating an outstanding work environment, and delivering positive change through banking.



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