Customer Service Liaison Officer
4 days ago
**About Us:**
Community Housing LTD is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. Our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive.
We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.
**The Role:**
In this role, you will be responsible for reviewing, analyzing, and improving the CHL customer feedback system. This includes developing strategies for quality monitoring, measurement, and reporting, as well as ensuring compliance through quality assurance and reporting.
You will also be required to liaise with customers directly to resolve complaints and provide support where needed, and facilitate the implementation of the CHL Customer Promise across all feedback channels.
**Required Skills and Qualifications:**
- A minimum of 2 years' experience in a similar role or relevant qualification.
- High-level user skills in MS Office programs and Visio.
- Data analysis, research, and reporting skills.
- A commitment to addressing housing issues and supporting vulnerable populations.
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