Diagnostic Solutions Specialist

3 days ago


Sydney, New South Wales, Australia beBeeCustomerSupport Full time $50,000 - $80,000
Job Description

We are seeking a skilled Technical Support Specialist to join our team. As the first point of contact for veterinary customers, you will provide expert support for our in-clinic diagnostic solutions.

You will troubleshoot technical issues, respond to product inquiries, and collaborate with internal teams to deliver an exceptional customer experience.

Responsibilities
  • Provide technical support to veterinary clinics using IDEXX diagnostic products.
  • Troubleshoot and resolve product issues with professionalism and care.
  • Respond to customer queries with clarity and empathy.
  • Liaise with cross-functional teams to ensure timely and effective solutions.
Requirements
  • A passion for delivering outstanding customer experiences.
  • Previous experience in a customer contact or support environment.
  • A strong aptitude for learning and communicating technical information.
  • Self-motivation and the ability to thrive in a collaborative team setting.
Why This Opportunity Matters

This role is critical to our mission of helping veterinary professionals deliver better care through cutting-edge diagnostics.

What We Offer
  • Flexible working arrangements.
  • A supportive and collaborative team culture.
  • Global career development opportunities.
  • Competitive annual bonus scheme and compensation review.
  • Reward and Recognition Program.
About Us

We are a global leader in diagnostics and innovation, united by a shared purpose and a culture that values learning, respect, and impact. Let's pursue what matters — together.



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