Returns Team Coordinator

2 weeks ago


Sydney, New South Wales, Australia Jb Hi-Fi Limited Full time
About Jb Hi-Fi Limited

We are a leading retailer group in Australasia, with hundreds of stores trading under the JB Hi-Fi and The Good Guys banners. Our Home Delivery Centres (HDCs) play a crucial role in our retail business success.

Role Overview

This is an exciting opportunity to join our Returns Team as a Returns Team Member. In this role, you will be responsible for executing the timely and efficient return of faulty, defective, and damaged bulky goods within the HDC. Your responsibilities will include managing escalated customer returns, resolving credit claims with suppliers, ensuring transport carriers comply with service level targets, and contributing to the management of effective processes and systems to ensure quality records management and data integrity.

The Ideal Candidate

We are looking for a professional who looks to optimise work processes at every opportunity, coupled with effective collaboration skills and ability to work in a team environment and autonomously. You will possess a Year 12 education, at least 3 years operational warehouse experience, and proficiency in Microsoft applications. If you are a results-driven individual who is highly organised and customer-focused, we encourage you to apply.

Benefits

This role offers a competitive salary of $65,000 - $80,000 per annum, depending on your experience. You will also have exposure to ongoing training & development opportunities from day one and fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group. Additionally, you will be eligible for generous team member discounts across The Good Guys and JB Hi-Fi.

As an equal opportunity employer, we are committed to providing a work environment that promotes diversity and inclusion. We support vulnerable members of our community by making donations to our 'Helping Hands' and 'Doing Good' workplace giving programs. Every dollar our team donates is matched, and together we have donated more than $33m to our charity partners.


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