Retail Store Manager
3 weeks ago
Job Summary
We are seeking an experienced Retail Store Manager to join our team at Pacific Fair. As an Assistant Store Manager, you will play a key role in supporting the Store Manager in executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service.
About the Role
As a Customer Service Manager, you will be responsible for coaching and empowering your team to meet operational requirements and achieve their performance targets. You will work closely with the Store Manager to create a high-performing team, fostering an awesome store culture and leading from the front to motivate and drive the team to exceed sales targets and KPIs.
Key Responsibilities
- Oversee the induction of new team members
- Coach the store's team to meet and exceed store targets
- Support the team with customer query escalations
- Act as the Store Manager's right-hand person, stepping up to act as Store Manager when needed
- Execute business initiatives in store to meet financial and customer key metrics
About You
- You have previous experience in a retail leadership or assistant management role
- You are able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success
- You lead from the front and are able to influence and build rapport with a diverse and varied team
What's Next?
After submitting your application, you will be invited to participate in a video assessment supported by our partner, Hire Vue. Please keep an eye out for the email to move your application along swiftly.
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