Australian Defence Customer Service Specialist

7 days ago


Queanbeyan, New South Wales, Australia Australian Government Department of Defence Full time

About the Role

The Information Access Unit (IAU) is seeking a highly skilled and motivated individual to join our team as an Australian Defence Customer Service Specialist.

As a key member of the Defence Customer Service Network, you will be responsible for delivering high-quality customer service to serving Australian Defence Force, ex-serving and Reserve members, the Australian Public Service, and the general public.

You will work closely with internal and external stakeholders to provide information, education, and case management for those with complex needs around accessing information.

This role requires excellent communication skills, both written and verbal, as well as the ability to engage with stakeholders at all levels, including those with complex needs.

Key responsibilities include:

  • Customer and stakeholder engagement
  • Management of information requests
  • Support for complex information requests
  • Cooking team members, identifying training needs, and providing quality assurance
  • Collating, analysing, and producing reports
  • Interpreting legislative frameworks, government decision-making, and policy documents
  • Identifying issues and contributing to the resolution of problems

In return, we offer a competitive salary, negotiated flexible work arrangements, ongoing training and development, and a range of benefits including 20 annual leave days per year, 15 personal/carers' leave days per year, and access to wellbeing and diversity networks.

Average salary: $85,000 - $110,000 per year, depending on experience and qualifications.



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