Territory Insurance Representative

4 days ago


Darwin city centre, Northern Territory, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Insurance Specialist | Territory Wide

TIO provides a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation. We are committed to delivering excellent customer service while assisting with inquiries, troubleshooting, and resolving issues efficiently via multiple channels.

Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, we are backed by one of Australia's largest general insurers.

We're looking for a Customer Service Specialist to provide exceptional support to our customers, ensuring compliance with all regulatory, legislative, and internal compliance obligations. This role requires strong communication skills, the ability to work efficiently under pressure, and a proactive approach to problem-solving.

About the Role

  • Provide excellent customer service while assisting with inquiries, troubleshooting, and resolving issues efficiently via multiple channels.
  • Manage inbound, outbound calls and email correspondence within set SLAs and following company standards with the goal to achieve positive customer outcomes.
  • Understand customer insights and feedback and always act to put our customers' best interests first.
  • Ensure compliance with all regulatory, legislative, and internal compliance obligations.

Requirements

  • Strong communication skills and the ability to work efficiently under pressure.
  • A proactive approach to problem-solving and have a customer-focused approach to tasks.
  • Adaptable and comfortable with change in a fast-paced, high-performance environment.
  • Comfortable navigating multiple systems with ease.

About Us

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.

Benefits

  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day.
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
  • Career Development: Access mentoring, development, and global mobility opportunities for growth and success.
  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives.

Estimated Salary: $60,000 - $80,000 per annum



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