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S&S Banking Consultant
2 months ago
About Us
At ANZ, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, you'll be part of a team that values diversity and inclusion, and is committed to creating a workplace that reflects the communities we serve.
About the Role
As a S&S Banking Consultant, you will be responsible for delivering outstanding levels of sales and service to customers, providing timely and accurate information on banking enquiries, account openings and processes via various channels. You will also be expected to contribute to a team culture that is balanced across people, customer, risk, and performance.
Key Responsibilities
- Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
- Provide timely and accurate information on banking enquiries, account openings and processes via telephone and/or online channels.
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
- Contribute to a team culture that is balanced across people, customer, risk, and performance.
- Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
Requirements
- Experience in delivering high-quality customer experience.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
- Effective interpersonal and communication skills (written& verbal).
- Demonstrated ability to work as a supportive team member.
- Committed to self-development and opportunities to increase capability in role.
- Computer literacy and navigation skills.
What We Offer
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We offer a range of flexible working arrangements, and a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
