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International Student Enquiries Coordinator
1 month ago
We are seeking an experienced International Student Enquiries Coordinator to join our team. As a key point of contact for international prospective students and the general public, you will provide information about courses, recruitment events, and enrolments.
Key Responsibilities- Deliver high-quality course information to international prospective students through phone, email, online, and live chat enquiries, adhering to current privacy legislation and university policies.
- Record, report, and resolve all inbound and outbound enquiries in a timely manner.
- Achieve set targets regarding data collection, call success, and attempt rate, lead generation, and conversion.
- Monitor course applications and conduct follow-up campaigns as required.
- Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and at least two years of subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.
- Experience in sales and customer service provision, including high-level interpersonal skills, content knowledge across various course and policy areas, and responding to people confidently, positively, and with respect while maintaining confidentiality when required.
- Desirable experience in international education, operating in high-pressure diverse environments, and face-to-face, phone, and written enquiries.
Deakin University is a cutting-edge public university in Victoria, delivering the highest student satisfaction in the state and consistently ranked among the top 1% of universities worldwide. We're proud to be a progressive and open-minded institution, committed to making a positive impact through excellence in education, research, and innovation.
What We OfferIn this role, you'll have access to benefits such as leave options, flexible working arrangements, ongoing learning and development opportunities, and an inclusive culture. Our team provides excellent support and resources to ensure your success. With a focus on building a strong database and nurturing leads into Deakin students, you'll have the opportunity to grow professionally and contribute to our mission.
Estimated Salary: $83,275 - $93,175 per annum (depending on experience) + 17% Superannuation