Operational Promotions Specialist

2 days ago

Sydney, New South Wales, Australia beBeePromotions Full time $90,000 - $120,000
Job Opportunity

We are seeking a skilled professional to manage and execute promotional campaigns from an operational and quality assurance perspective.

This role requires attention to detail, strong analytical thinking, and the ability to identify process gaps and drive continuous improvement. The successful candidate will work closely with cross-functional teams to enhance the end-to-end client experience.

Key Responsibilities
  • Campaign Execution: Coordinate end-to-end execution of promotions and campaigns (e.g. deposit bonuses, trading competitions, referral programs). Collaborate with Marketing, CRM, Compliance teams. Prepare campaign briefs and terms & conditions.
  • Operations & Compliance: Ensure all promotions comply with local regulatory requirements and internal company policies. Liaise with compliance teams for promotional approvals. Maintain accurate promotion records, including terms & conditions, logs, and internal trackers.
  • Platform Coordination: Use CRM tools, promotion engines, and backend dashboards to set up and monitor campaigns. Work with Tech/Dev teams to test and QA promotional mechanics before go-live.
  • QA and Process Improvement: Conduct QA reviews by operations staff, including both promotion application processing and client account setup, to ensure that eligibility criteria are correctly applied and that all configurations within the CRM system align precisely with defined promotion rules and the expected client experience. Generate detailed QA reports after each review cycle, highlighting key findings, pass/fail rates, rule violations, and process inefficiencies.
Requirements
  • At least 2 years of experience in an operations team within the financial industry is preferred.
  • Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
  • Attention to detail and a commitment to accuracy.
  • A team player with excellent collaboration skills.

Additional Information: This role offers the opportunity to make a significant impact on our business while working in a dynamic and supportive team environment.

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