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Service Desk Analyst

2 months ago

Barton, Australia Infinite Consulting Full time

Job Summary

Infinite Consulting is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for all IT issues within our organization, providing exceptional customer service and technical support to our users.

Key Responsibilities

  • Assist with incident management and request fulfillment for our clients and internal staff.
  • Address and resolve basic incidents and requests received via our ticketing systems.
  • Provide basic user training and support.
  • Offer application support and troubleshooting services.

Requirements

  • Demonstrate a passion for delivering excellent customer service.
  • Exhibit strong problem-solving and troubleshooting skills with good attention to detail.
  • Display excellent verbal and written communication skills.
  • Show ability to work collaboratively within and across teams.
  • Demonstrate ability to multi-task and manage priorities.

Security Clearance

A minimum active Baseline clearance with the ability to gain an NV1 clearance is required.