IT Operations and Services Specialist

3 weeks ago


Sydney, New South Wales, Australia The Star Entertainment Group Full time

We are seeking an experienced IT Operations and Services Specialist to join our team at The Star Entertainment Group. As a key member of our IT Operations & Services department, you will play a pivotal role in ensuring the smooth operation of our systems and services.

About the Role:

Key Responsibilities:
  • Provide 24/7 monitoring and support for our enterprise systems and applications, ensuring maximum uptime and minimal downtime.
  • Collaborate with our IT Management team to identify and resolve technical issues in a timely and effective manner.
  • Develop and maintain detailed technical documentation to ensure knowledge sharing and best practices within the team.
  • Engage with internal stakeholders to provide guidance and support on technical matters, ensuring seamless communication and collaboration.
Requirements:
  • A minimum of one year experience in supporting desktop and server environments, with a strong understanding of IT operations and services.
  • Excellent problem-solving skills, coupled with strong general judgment and action orientation, to effectively troubleshoot and resolve complex technical issues.
  • Strong customer service focus, with the ability to communicate effectively with stakeholders at all levels.
  • Experience writing technical documentation, with a focus on clarity and concision.
What We Offer:
  • An attractive estimated salary of $85,000 - $110,000 per annum, depending on experience.
  • A comprehensive benefits package, including complimentary meals, flexible working arrangements, discounted parking, and lifestyle discounts.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with a commitment to diversity, inclusion, and employee well-being.

About Us:

The Star Entertainment Group is a leading integrated resort company, committed to creating fun and memorable experiences for our guests. Our mission is to deliver exceptional entertainment, gaming, and leisure experiences that exceed our customers' expectations.



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