Store Operations Manager

3 weeks ago

Auburn, Australia Barbeques Galore Full time
About Barbeques Galore

Founded in 1977, Barbeques Galore is Australia's leading retailer of BBQs and smokers, accessories, consumables and fuel, outdoor furniture and heating products with a national network of 90 stores. We continue to roll out our award-winning new store design, accelerate the introduction of new products and renewal of our range, and invest in our systems and processes to build a market-leading, highly engaging omnichannel retail experience. Our goal is to bring together the best brands, best range, best value and create the best experience as we help our customers to BBQ better.

Position Purpose
The Store Manager is responsible for overseeing the daily operations of a store centred around the customer experience. This includes supervising the operational and organisational standards of the store, as well as leading a successful team by recruiting, training, coaching and leading a sales team to achieve agreed targets, revenue and profit objectives.

Key Accountabilities
Team
  • Recruit (where required), build and maintain a strong team culture that aligns with Barbeques Galore's vision, mission and culture.
  • Provide leadership and inspiration to your team through effective capability coaching and development with a goal to ensure retention within Barbeques Galore.
  • Ensure product knowledge of team is of high standards.
  • Work a two-week rotating roster working alternative weekends.
  • Some evening work may also apply depending on store trading hours.

Sales
  • Develop store strategies to raise our customers' pool, expand store traffic, and optimise profitability.
  • Execute Barbeques Galore's care sales process to maximise transaction value and profit to meet sales targets and KPIs.
  • Ensure high levels of customer satisfaction through excellent sales service, product knowledge and after sales support.
  • Prepare and control the store's budget, aiming for minimum expenditure and efficiency.
  • Analyse profit and loss reports and make true and accurate forecasts.

Store
  • Implement and drive in-store promotions and marketing initiatives.
  • Maintain outstanding store conditions and visual merchandising standards.
  • Monitor inventory levels, and ensure stock control measures are well maintained within business guidelines.

Quality
  • Maintain and apply a working knowledge of all store and staff policies and procedures and ensure all team members comply with WHS standards.
  • Build and maintain a strong team culture that aligns with the company's vision, mission and culture.
  • Maintain up-to-date knowledge of products and services offered and be able to discuss available options with customers to demonstrate value.
  • Carry out other duties as delegated by Regional/Senior Management.

About You
  • Have previous experience in a retail management environment.
  • Take initiative and operate with a high degree of autonomy.
  • Ability to lead a team and maintain a strong team culture.
  • Have a highly driven, self-motivated approach.
  • Strong selling and communication skills.
  • High attention to detail and well-organised.
  • Have a passion for delivering great customer service and producing great store results.

Our Benefits
  • Great base salary + super + performance incentives.
  • Great culture and a supportive team environment.
  • Generous discounts and staff deals across our product range.
  • Generous Parental Leave Policy, supporting both primary and secondary carers.
  • Ongoing career development, including coaching, certificate III and IV training, and leadership development programs.
  • Great benefits via our 'Grillhouse' rewards and benefits program, offering discounts across hundreds of retailers.

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