Heavy Equipment Product Support Specialist

5 days ago


Guildford Junction, Tasmania, Australia CJD Equipment Full time

Job Summary

We are seeking an experienced Heavy Equipment Product Support Specialist to join our team. The successful candidate will provide technical support and training to branches, dealers, and customers on Volvo Construction Equipment.

About the Role

This full-time position is based at our Group Head Office in Perth and reports directly to the National Service Manager. As a Heavy Equipment Product Support Specialist, you will be responsible for providing hands-on technical support and training on Volvo Construction Equipment, guiding and assisting service personnel to diagnose technical product-related issues, liaising with the OEM to provide practical solutions, collecting and analysing technical feedback from customers, and providing product familiarization and diagnostic training.

Key Responsibilities

  • Provide technical assistance and training to branches, dealers, and customers on Volvo Construction Equipment
  • Diagnose and resolve product-related issues efficiently
  • Liaise with the OEM to provide practical solutions
  • Analyse and provide technical feedback to the OEM for continuous product improvement
  • Develop and deliver product familiarization and diagnostic training programs
  • Utilise OEM technology to provide proactive support to customers
  • Maintain accurate records of customer interactions and technical feedback

Requirements

  • A Trade certificate in Heavy Mobile Equipment or equivalent, with 5+ years of experience in a similar role
  • Strong technical knowledge of construction equipment
  • Excellent analytical and problem-solving skills
  • Ability to train and educate other personnel on new technology
  • Current 'C' Driver's licence
  • Ability to pass a pre-employment medical and drug & alcohol test

What We Offer

  • Competitive salary: $80,000 - $100,000 per annum
  • Phone and laptop provided
  • Discounts with national brands
  • Full-time, Monday to Friday role
  • Uniforms and PPE provided
  • Career development opportunities
  • Supportive manager and team
  • Stability and long-term employment
  • Referral program

About Us

CJD Equipment is a privately owned Australian company that distributes construction equipment and trucks nationally. We strive to be diverse, inclusive, profitable, and safe. Our mission is to assist our customers in transitioning to net-zero emission solutions in a reasonable and sustainable way.



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