Retail Operations Expert

6 days ago


Sydney, New South Wales, Australia Sephora Full time

Sephora is a global beauty retailer dedicated to creating a unique and personalized shopping experience for our clients. Our goal is to empower every individual to unleash their ExtraOrdinary qualities and deliver a curated, innovative prestige beauty experience that meets the evolving needs of our clients.

We are seeking an experienced Floor Manager to join our Management team in our Pitt Street Mall store on a Full-Time basis. As a Senior Beauty Advisor, you will play a pivotal role in leading the store team in a fast-paced retail environment to deliver an exceptional client experience.

Benefits:

  • Competitive hourly rate of $31 plus Super, Commission, and Weekend & Public Holiday loading
  • Paid Parental Leave, Birthday Leave & Personal Leave
  • Access to exclusive product discounts of up to 45% off
  • Discounted Gym memberships incl. Virgin Active & Fitness First + more
  • Opportunities for personal development in ANZ through succession
  • Opportunities across our global group of high-end luxury brands within LVMH
  • Unique online learning platform
  • Fun social calendar

About the Role:

As a Floor Manager, you will be responsible for:

  • Driving a selling culture to exceed KPI's and consistently raise the performance and capability of your team.
  • Utilizing and interpreting reporting data to support operational decisions.
  • Fostering open communication with your team and providing effective feedback and consistent communication with the Management team.
  • Serving as the point of contact when being the Manager in Charge (MIC) for client and cast member matters.

You will have the opportunity to work across all our categories from beauty, skincare, haircare, and wellness; as well as store functions of sales, management, and back-of-house operations.

You will be equipped with initial onboarding training and continuous learning through our unique online learning platform and field trainers to help clients discover Sephora's amazing offerings. By being part of Sephora and the LVMH community, your options for discovery and career growth are endless.

Requirements:

  • Previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control, and visual merchandising.
  • Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
  • A hands-on leader who loves being on the sales floor to motivate, coach, and help their store team members succeed.
  • Passionate about excellent client service and experiential retail to ensure their store represents the Sephora brand.
  • A passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
  • A drive for results with a history of exceeding sales targets and KPI's.


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