Key Player Customer Service Specialist

3 days ago


Perth, Western Australia beBeeCustomerService Full time $90,000 - $120,000

We are seeking a passionate and customer-focused individual to join our team as a key player in delivering high-quality customer service and making a real impact on member experiences.

Your key responsibilities will include:

  • Solving problems and adding value by anticipating member needs, taking ownership of first-call resolutions, and offering tailored solutions (without providing financial advice).
  • Staying ahead of the game by continuously developing your superannuation knowledge, fund products, and administration functions.
  • Growing and collaborating with the team by being a proactive team player, contributing to shared goals, and engaging in training opportunities.
  • Adapting and thriving in a fast-paced environment by taking on challenges with flexibility, adjusting shifts to meet operational demands, and embracing growth in our services.

To be successful in this role, you will need:

  • Strong communication skills with a pleasant phone manner.
  • A genuine passion for customer service.
  • The ability to problem-solve and think on your feet.
  • Experience in a contact centre or a similar role handling complex inquiries.
  • A keen eye for detail, accuracy, and meeting KPIs.
  • A proactive approach to learning and professional development.
  • Industry experience in financial services or superannuation (desirable but not essential).
  • ASFA qualifications or equivalent are highly regarded.

This is an opportunity to shape member experiences and make a real impact. If you're ready to bring your expertise, enthusiasm, and customer-first attitude, we'd love to hear from you.

Making a difference in people's lives starts with delivering exceptional customer service. At our organisation, we empower our customers to achieve their goals and aspirations through our services.

We promote a flexible and blended work environment where our employees can thrive and their wellbeing is supported.


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