Customer Service Improvement Specialist
2 weeks ago
Catch.com.au is a leading online retailer in Australia, offering everyday low prices on popular brands.
We are seeking an experienced Business Analyst to join our Customer Service team. As a key member of the team, you will be responsible for delivering exceptional customer service and driving business improvements.
Key Responsibilities:
- Interact with customers to resolve queries and improve the overall customer experience
- Manage project-related customer cases and escalate issues as needed
- Support the achievement of customer service KPIs
- Develop an in-depth understanding of end-to-end customer experience processes
- Use data and analytics to drive improvements in the customer service experience
- Assist with projects within the customer and supply chain portfolio
Requirements:
- Tertiary qualification in a relevant discipline
- 2+ years' experience working in ecommerce, retail, or supply chain businesses
- Experience in customer service or analytics
- A thorough understanding of customer service and/or business analytics
- Knowledge of agile processes
- Strong presentation and stakeholder management skills
Why Join Catch?
Catch offers a dynamic and supportive work environment, with opportunities for career growth and professional development. We offer a range of benefits, including flexibility, extended parental leave, and a convenient Melbourne office location.
Salary: $90,000 - $110,000 per annum, depending on experience.
-
Customer Experience Improvement Specialist
3 weeks ago
Melbourne, Victoria, Australia Latitude Full timeEnhance Customer Experiences with LatitudeWe're looking for an exceptional CX Improvement Specialist to join our team at Latitude. As a key member of our financial services experience enhancement team, you'll play a vital part in driving continuous improvements to our products and services.About the Role:Collaborate closely with the Portfolio Manager and...
-
Service Improvement Specialist
4 weeks ago
Melbourne, Victoria, Australia Darebin City Council Full timeJob SummaryDarebin City Council is seeking a highly skilled Service Improvement Specialist to lead the development, planning and delivery of a service review program that focuses on outcomes that deliver value to the community.Key ResponsibilitiesDevelop and design a service review framework and methodology including prioritisation, financial and benefit...
-
Customer Portfolio Manager
3 weeks ago
Melbourne, Victoria, Australia BOQ Specialist Full timeAbout the OpportunityWe are seeking an experienced Customer Portfolio Manager to join our team at BOQ Specialist. In this role, you will be responsible for managing a diverse portfolio of customers, with a focus on customer retention and growth.
-
Customer Engagement Professional
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeWe are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...
-
Customer Service Specialist
2 weeks ago
Melbourne, Victoria, Australia ANZ Full timeAbout Our TeamWe're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Our Commercial Operations Origination team is looking for an experienced Customer Service Specialist to support our customers and stakeholders in manager variations to existing...
-
Process Improvement Specialist
1 week ago
Melbourne, Victoria, Australia Charterhouse Full timeJob OverviewWe are seeking an experienced Process Improvement Specialist to join our team at Charterhouse, a leading telecommunications company. As an Optimisation Analyst, you will play a key role in streamlining service operations to drive business performance and improve customer satisfaction.About the RoleIn this challenging and rewarding position, you...
-
Melbourne, Victoria, Australia Northern Health Authority Full timeAbout the Opportunity:Northern Health Authority is seeking a highly motivated Quality Improvement Specialist to join their team. In this role, you will contribute to the continuous improvement of mental health services, ensuring compliance with relevant legislative requirements and clinical targets.Key Responsibilities:Coordinate quality and accreditation...
-
Melbourne, Victoria, Australia Swinburne University of Technology Full timeAbout the RoleThis position plays a key role in enhancing service delivery within the IT department at Swinburne University of Technology. As a Process Improvement Specialist, you will develop, implement, and evaluate IT service management processes to improve efficiency and effectiveness for staff and students.In this role, you'll utilise your process...
-
Customer Engagement Associate
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...
-
IT Process Improvement Specialist
3 weeks ago
Melbourne, Victoria, Australia Swinburne University of Technology Full timeAbout the RoleThis position plays a key role in enhancing service delivery within the IT department. As an IT Process Improvement Specialist, you will develop, implement, and evaluate IT service management processes to improve efficiency and effectiveness for staff and students.You will utilise your process analysis and problem-solving skills to collaborate...
-
Customer Engagement Liaison Professional
1 week ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...
-
Customer Service Specialist
3 weeks ago
Melbourne, Victoria, Australia Brenntag Full timeOur team at Brenntag is seeking a highly motivated and customer-centric Customer Service Specialist to join our dynamic team in Melbourne.Brenntag offers a competitive salary of $60,000 - $80,000 per annum, depending on experience.Job Description:We are looking for an exceptional individual who will be responsible for delivering high-quality customer service...
-
Financial Improvement Specialist
2 weeks ago
Melbourne, Victoria, Australia Asahi Beverages Full timeJob OverviewWe are seeking a skilled Financial Improvement Specialist to join our team at Asahi Beverages.
-
Customer Experience Liaison
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...
-
Healthscope Quality Improvement Specialist
3 weeks ago
Melbourne, Victoria, Australia Healthscope Full timeAt Healthscope, we are committed to delivering exceptional patient care and outcomes. We are currently seeking a skilled Quality Improvement Specialist to join our team. This is an exciting opportunity for a dynamic individual with leadership experience in quality improvement and management to drive our clinical safety and quality framework forward....
-
Process Improvement Specialist
4 weeks ago
Melbourne, Victoria, Australia Charterhouse Full timeAre you an analytical professional seeking a challenging role in process improvement?We are currently looking for an experienced Process Improvement Specialist to join our team at Charterhouse.About the Role:The successful candidate will be responsible for analyzing operational data to identify trends, gaps, and opportunities for optimization.You will work...
-
Customer Service and Support Specialist
3 weeks ago
Melbourne, Victoria, Australia Koch Fertilizer Full timeAt Koch Fertilizer, we are seeking a skilled Customer Service and Support Specialist to join our team. As the first point of contact for customers, you will play a crucial role in ensuring that all customer inquiries are handled in a timely and professional manner.The ideal candidate will have excellent verbal and written communication skills, be proficient...
-
Senior Customer Service Specialist
2 weeks ago
Melbourne, Victoria, Australia Michael Page Full timeAbout Our ClientOur client is a leading provider of high-quality windscreen replacements and repairs, with over 100 fitting centres across Australia.We're seeking an experienced Senior Customer Service Specialist to join our team in delivering exceptional customer service.Job DescriptionRespond to customer enquiries via phone, focusing on providing timely...
-
Customer Service Specialist
2 weeks ago
Melbourne, Victoria, Australia Australian Catholic University Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Specialist to join our team at the Australian Catholic University in Melbourne.As a key member of our Service Central team, you will be responsible for providing exceptional service delivery to ACU staff and university stakeholders. This full-time, continuing role offers a unique...
-
Customer Service Specialist
3 weeks ago
Melbourne, Victoria, Australia Fuse Recruitment Full timeAbout This RoleWe are seeking a skilled Customer Service Specialist to join our prestigious client in the financial services industry.This is an exciting opportunity to begin your career in one of the largest industries in Australia and gain hands-on experience with a company that is committed to your growth and development.Job DescriptionThe Customer...