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    2 months ago

    Burwood, Australia Deakin University Full time

    **Job no**: 563536 **Work type**: Full-time **Location**: Melbourne - Burwood **Categories**: Library Services - Based at our Melbourne, Burwood Campus - Full-time and continuing - HEW 4 $74,006 - $78,447 + 17% Superannuation (pro rata, part time) **Why work with us?** At Deakin you will have access to benefits such as a variety of leave options including...

Library Officer

2 months ago

Burwood, Victoria, Australia DEAKIN UNIVERSITY Full time
About the Role

We are seeking a highly skilled and experienced Library Officer to join our team at Deakin University. As a key member of our library staff, you will be responsible for providing exceptional customer service and support to our students and staff.

Key Responsibilities
  • Customer Service: Provide high-quality customer service to our clients, responding to their queries and concerns in a professional and courteous manner.
  • Information Provision: Gather and provide relevant information to clients, using a range of sources and resources to ensure accurate and up-to-date information.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of our services.
  • Feedback and Suggestions: Encourage and act on feedback and suggestions from clients and colleagues to improve our services and policies.
  • Professional Development: Stay up-to-date with the latest developments in library and information services, and participate in ongoing learning and development opportunities to enhance your skills and knowledge.
Requirements
  • Qualifications: Completion of an Associate Diploma in Library or Information Science (Library Technician) accredited by the Australian Library and Information Association, or an equivalent combination of training and experience in a relevant discipline.
  • Experience: Some experience in front-line customer service, with a commitment to excellence in customer service. Experience in using a range of software applications and library operating systems.
  • Skills: Ability to exercise sound judgment, initiative, diplomacy, tact, and discretion, as well as proven experience handling sensitive and personal information in a confidential and appropriate manner.
What We Offer

As a Library Officer at Deakin University, you will have the opportunity to work in a dynamic and inclusive environment, with a range of benefits and opportunities for professional development. We value diversity and aim to build an inclusive environment that champions, embraces, and respects differences.