Home Care Package Admission Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBee Careers Full time
About the Role

We are seeking a highly motivated and organized Admissions Officer to join our team. As an Admissions Officer, you will play a critical role in managing the end-to-end enquiries and admission process for new and existing clients accessing Home Care Packages.

Key Responsibilities:
  • Client Engagement: Act as the first point of contact for prospective HCP clients, delivering professional and customer-focused support.
  • Eligibility Checks: Conduct eligibility checks and liaise with My Aged Care and other referral sources to fast-track client onboarding.
  • Referral Processing: Prioritize the efficient processing of referrals, ensuring all required documentation is accurate and complete to avoid delays.
  • Admission Process: Facilitate a streamlined and responsive admission process, ensuring service agreements, budgets, and documentation are prepared and reviewed promptly.
  • Customer Service: Guide clients through the process with a strong focus on customer service, ensuring a positive first experience with our organization.
Requirements:

To be successful in this role, you will need:

  • Exceptional Customer Service Skills: Exceptional customer service and client engagement skills, with the ability to build rapport and guide clients through the admissions process.
  • Experience in Customer Service: Experience in customer service, sales, lead conversion, or client relationship management, with a focus on service uptake and growth.
  • Administrative Skills: Strong administrative experience, including handling agreements, compliance documentation, and financial record-keeping.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and client management systems (e.g., AlayaCare, Procura, or similar CRMs).
Benefits:

We offer a competitive salary package, flexible work arrangements, opportunities for professional development and career advancement, and a supportive and inclusive work environment.

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