Customer Experience Manager

4 weeks ago

Melbourne, Victoria, Australia allkinds Full time

About the Role:

We are seeking a highly skilled and experienced Assistant Manager to join our dynamic retail team at allkinds. As a key member of our store management team, you will play a vital role in driving sales, improving customer satisfaction, and maintaining a positive store environment.

Key Responsibilities:

  • Lead a high-performing sales team to achieve sales targets and exceed customer expectations.
  • Develop and implement effective visual merchandising strategies to drive sales and promote brand awareness.
  • Manage store operations, including stock receipt, inventory control, and stockroom maintenance.
  • Provide exceptional customer service, resolving complaints and ensuring customer satisfaction.
  • Collaborate with the store leadership team to drive business growth and improve store performance.

Requirements:

  • Minimum 1 year of experience in a retail management role, preferably in the beauty or skincare industry.
  • Demonstrated commercial acumen, with a proven track record of driving sales growth and improving store performance.
  • Excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Strong product knowledge, with the ability to advise customers on products and services.
  • Ability to work flexible hours, including evenings and weekends.

About allkinds:

allkinds is a world of self-care and self-expression, just for kids and teens. We offer a range of gentle and effective daily essentials, from skincare and suncare to body and hair care. Our mission is to build a more confident, inclusive world for kids to grow up in, and we're seeking like-minded individuals to join our team.

Why Join allkinds?

  • Opportunity to work for a dynamic and growing company that is making a positive impact in the community.
  • Competitive salary and benefits package, including up to 40% discount on allkinds products.
  • Opportunities for career growth and development, with a clear career pathway to leadership roles.
  • Collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction.

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