Energy Solutions Professional

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000
Job Overview

Our company prioritizes its workforce, fostering a talented and dedicated team that drives us to become a leading utility services provider.

We manage over 2,600,000 meters and have a diverse team of over 400 employees across Australia and New Zealand, with a strong commitment to promoting equal opportunities for all employees and creating a positive work environment.

Renewable Energy Team

Welcome to our dynamic team focused on powering the future through cutting-edge renewable energy solutions like solar panels, batteries, and EV chargers.

We are passionate about creating value, sparking innovation, and delivering exceptional customer experiences. We are part of something big

Your Key Responsibilities

As a key member of our customer journey team, you will be responsible for:

  • Responding promptly and clearly to customer inquiries regarding solar, batteries, installations, and subscriptions.
  • Guiding customers smoothly through pre- and post-installation steps, including scheduling and updates.
  • Supporting billing, payment plans, financial difficulties, and subscription management.
  • Logging technical issues accurately for quick resolution by engineering teams.
  • Resolving inquiries on first contact and confidently managing escalations to successful outcomes.
  • Identifying and suggesting improvements to enhance processes and service delivery.
  • Managing customer accounts, billing cycles, invoices, payments, and collections efficiently.
  • Keeping all customer data and interactions up-to-date in our systems.
  • Helping create clear, customer-friendly communication templates and scripts.
  • Being a flexible, proactive team player committed to our growing business.
  • Maintaining compliance and promoting a safe work environment.
Qualifications

To succeed in this role, you will need:

  • Exceptional communication and interpersonal skills, both written and verbal.
  • Ability to build rapport and provide exceptional service to customers.
  • Strong active listening skills and the ability to understand customer needs.
  • Problem-solving skills and the ability to find solutions to customer inquiries.
  • A passion for renewable energy (desirable).
  • Basic technical knowledge of solar panels and home battery systems (an advantage).
  • Prior experience in a fast-paced sales & customer service environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Superb organizational skills, ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Excellent teamwork skills, living our values: Look after each other, Do the right thing, Be bold Be brave, Together we own it.

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