Onboarding Coordinator Specialist

1 week ago


Eight Mile Plains, Queensland, Australia Petra Grum Full time
About Us

At Petra Grum, we are dedicated to making a positive impact in the lives of individuals and communities. Our collective passion lies in enhancing the lives of those living with disabilities and mental health challenges.

Salary: $70,000 - $90,000 per annum

This competitive salary reflects the importance of this role in supporting our clients and staff.

Job Description

We are seeking a skilled Onboarding Coordinator Specialist to join our dynamic team. In this role, you will be responsible for managing the client onboarding journey from pre-engagement to service delivery, ensuring a smooth and efficient process.

Key Responsibilities:
  • Efficiently onboard new clients and ensure service agreements are completed
  • Act as a primary point of contact, resolving issues and supporting clients and Support Coordinators throughout the transition process
  • Maintain accurate and up-to-date client case files
  • Administer daily onboarding tasks and ongoing client activities
Required Skills and Qualifications

To be successful in this role, you will need:

  • Experience working in the disability sector or within the NDIS framework (desirable)
  • At least two years of proven administrative experience, ideally in the NDIS or Community Services sector
  • Demonstrated ability to work both independently with minimal supervision and collaboratively as part of a multidisciplinary team
  • Strong organisational skills with the ability to effectively prioritise and manage your own workload or caseload
Benefits

We offer a range of benefits, including:

  • Supportive Training and Learning Environment: Benefit from on-the-job training and a buddy program to help you develop your skills and confidence in the role.
  • Professional Development: Take advantage of opportunities for ongoing professional growth and career advancement.
  • Salary Packaging: Increase your take-home pay through flexible salary packaging options.


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