Sydney Cafe Supervisor Position

5 days ago


Sydney, New South Wales, Australia Black Star Pastry Full time

We're Black Star Pastry, a renowned patisserie in Sydney, famous for our Strawberry Watermelon Cake, declared 'the world's most instagrammed cake' by the New York Times.

As a Store/Cafe Supervisor, you'll play a vital role in leading our team in The Galeries, overseeing all direct employees and ensuring they're trained in store processes, standards, and expectations.

Key Responsibilities:

  • Provide 'hands on' leadership, guiding the team towards achieving exceptional customer experiences and product quality.
  • Monitor employee performance, communicating expectations and providing coaching, counselling, and discipline when necessary.
  • Maintain high standards of quality, service, and workplace cleanliness, ensuring compliance with systems, policies, and procedures.
  • Create fair and consistent weekly rosters, within budget requirements.
  • Analyse and resolve quality and customer service issues, identifying trends and recommending improvements.

Why Join Us?

  • A competitive salary, plus additional discretionary benefits.
  • Birthday day off, 1 additional annual leave day per year.
  • Birthday cake – a complimentary 4-portion cake of your choice.
  • 1 day of personal leave for mental health & wellbeing.
  • Free, confidential counselling, support, and advice.

About This Role

  • 2-3 years' leadership experience in hospitality.
  • A talent for mentoring others and leading by example.
  • Passionate about delivering exceptional customer experiences and product quality.
  • Ability to connect with customers and provide a first-class experience in a fast-paced environment.
  • Problem-solving and critical thinking skills.
  • Demonstrated capability to multitask, with strong organisational skills.
  • Motivated and positive team player.
  • Strong communication skills.
  • Authentic and down-to-earth, with a genuine love of people.

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