Estate Management Professional

4 days ago

Sydney, New South Wales, Australia beBeeKnowledge Full time $125,693 - $138,510
Job Role

The Knowledge Support Manager will oversee and deliver the effectiveness of policies and procedures for Estate Management, encompassing the identification and creation of new requirements to enable service delivery that meets customer needs, legislative requirements, and fiduciary responsibilities.

This role ensures that all knowledge documents and tools are consistent with our organization's Customer Excellence Principles and current branding, supporting service delivery in an efficient and effective manner.

Main Responsibilities:
  • Develop core knowledge requirements, procedures, and processes for Estate Management teams which drives continuous improvement in service delivery and takes a customer-centred approach to achieve operational targets and service standards.
  • Provide expert advice to senior leaders on best practice within the industry, as well as providing advice on and monitoring complex matters or complaints to resolution for customers.
  • Collaborate with senior managers and managers to develop business processes and policies, with the ability to formulate solutions to solve problems.
Essential Skills and Qualifications:
  • Leadership and management skills for delivering services in a complex human services customer environment and sound strategic thinking capacity, management, and administrative skills.
  • Tertiary qualifications and/or equivalent experience in human services or related discipline.
  • Understanding of our key services and customer base, including experience working and/or supporting people with disability, vulnerable, or older people.
Benefits:

This role offers a unique opportunity to work in a dynamic and customer-focused environment, where you can make a real difference in people's lives.

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