
Leadership Development Opportunities
2 days ago
This key leadership role is well-suited for a person with experience in leading services, rostering and funding agreements.
The Service Support Lead will provide leadership to the service support team to deliver high-quality person-centred supports and ensure best practice.
Key Responsibilities:
- Provide day-to-day leadership and supervision to the service support team.
- Actively monitor and review the rostering requirements of the organisation.
- Facilitate the smooth transition of funding between Identitywa, NDIS and other funding bodies.
- Work with teams to ensure KPIs for participant funding and rostering requirements for the disability services are met.
- Identify opportunities for improvement in service support to meet the needs of families and employees.
- Complete reporting and other duties as required by the Service Improvement Manager.
Requirements:
- Tertiary qualification or minimum 3 years relevant leadership experience.
- Strong leadership skills to develop and maintain high-performing service support teams.
- Dedicated experience to customer service in the disability field.
- Demonstrated commitment to the core values of Identitywa.
- Working knowledge and understanding of the National Disability Insurance Scheme.
- Experience in scheduling and rostering employees in a person-centred approach across multiple services.
- High-level interpersonal skills with ability and empathy to work in a family-focused and confidential working environment.
- Commitment to the NDIS Standards and safeguarding of children and adults at risk.
What We Offer:
- A supportive and collaborative work environment.
- Ongoing training and professional development opportunities.
- A competitive salary package.
- A generous leave entitlement.
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