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Airport Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $82,000
Job Overview

We are seeking a skilled Airport Support Specialist to join our team in Melbourne, Australia.

Main Responsibilities:

  • Deliver exceptional customer service at all customer touch points.
  • Maintain liaison with Check-in, Boarding Gate, Ramp, Cargo, and Lounge teams.
  • Supervise service partners to ensure smooth passenger acceptance.
  • Direct passengers to Arrival Hall, Transfer Area, Departure Gate, Lounge, and other areas as needed.
  • Verify entry requirements for visas and residence permits.
  • Coordinate with Cargo, Fueling company, Baggage Make-up Area, aircraft loading team, and catering suppliers for efficient turnarounds.
  • Handle company mail and perform pre- and post-flight administration tasks.
  • Manage baggage claims and ensure compliance with QR Safety and Security regulations.
Requirements

To succeed in this role, you will need:

  • A high school qualification combined with at least two years of experience in a similar customer-facing position within the airport environment.
  • Knowledge of airport functions, including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations.
  • The ability to work shifts, including weekends.
  • A valid right to live and work in Australia.
About Us

You'll have the opportunity to be part of our international community and contribute to our growth while building a fulfilling career.