Customer Implementation Manager
2 weeks ago
As a Customer Success Specialist, you will play a pivotal role in guiding and training clients through the implementation of our Netstock App.
This involves project managing multiple simultaneous implementations, effectively guiding customers through the process. You will identify customer requirements, develop solutions using Netstock features, and configure the Netstock App accordingly.
You will work together with technical resources to implement customer requirements, managing tasks for each project through our Project Management application. Additionally, you will deliver training to customers and continually improve implementations/onboarding to make them more efficient and successful.
You will participate in identifying customers at risk of leaving to improve engagement and use of the App. Furthermore, you will contribute to the development of training material and systems, and identify and provide input on software enhancements to improve implementation efficiency and product features.
Key Responsibilities:- Project manage multiple simultaneous implementations of the Netstock App.
- Identify customer requirements and develop solutions using Netstock features.
- Configure the Netstock App appropriately.
- Work together with technical resources to implement customer requirements.
- Manage tasks for each project through our Project Management application.
- Deliver Training to customers.
- Continually improve implementations/onboarding.
- Participate in identifying customers at risk of leaving.
- Contribute to the development of training material and systems.
- Identify and provide input on software enhancements.
- Demand and Supply Planning Experience: Demonstrate a sound understanding of demand and supply planning processes and systems.
- Understand Inventory optimisation and ideally prior knowledge thereof and ability to effectively learn and use highly specialised supply chain systems.
- Understand complex Business sectors, with some exposure to FMCG, Retail, Mining, Spare Parts, etc.
- Strong written and verbal communication skills, able to present to a range of audiences at appropriate levels with confidence.
- Influencing/coaching and able to train others, able to influence, supervise, mentor and coach internal and external team members. Ability to train customers on the Netstock App.
- Strong project management skills, juggles competing priorities and is able to self-manage their workload.
- Adept at problem solving, clear and logical thinker. Able to cut through complex problems and provide solutions.
- Self-motivated and able to work autonomously and in a team-based environment; able to drive customer outcomes on desired timeline.
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