Bar Supervisor

2 weeks ago

Gold Coast, Queensland, Australia Accor Full time

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

As a Bar Supervisor, you will be responsible for ensuring that all responsible service of alcohol procedures are practiced at all times. You will also be responsible for greeting guests and escorting them to tables, training and monitoring Food and Beverage Attendants, and ensuring service standards are met. Additionally, you will be responsible for supervising all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required. You will also be responsible for ensuring that approved service sequences and standards are established and maintained at all times, and that all opening and closing procedures are carried out to an acceptable standard.

Key Responsibilities:

  • To ensure that all responsible service of alcohol procedures are practiced at all times
  • Greet guests and escort them to tables
  • Train and monitor Food and Beverage Attendants and ensure service standards are met
  • Supervise all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
  • Ensure that approved service sequences and standards are established and maintained at all times
  • Ensure that all opening and closing procedures are carried out to an acceptable standard
  • Maintain efficient operating procedures for the outlet's point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
  • Maintain a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
  • Promptly report any maintenance work required to the Manager and or maintenance department
  • Maintain all outlet stock levels
  • Complete the Restaurant daily log book
  • Develop training plans and conduct on and off the job training sessions for all outlet Team Members
  • Attend all scheduled food and beverage and other relevant meetings when required
  • Monitor outlets manpower, payroll budget, control costs and maximise profitability
  • Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel's appearance and grooming
  • Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
  • Be aware of own work schedule and always provide adequate notice when circumstance prevent one from adhering to that schedule
  • Handle all guest complaints immediately, courteously and satisfactorily
  • Greet all guests and escort them to their allocated tables when possible
  • Assist with conducting performance appraisals of subordinates as instructed
  • Other duties as may be prescribed from time to time due to operational needs
  • Monitor & maintain a beverage cost of no more than 30%

Qualifications:

  • Someone who holds a current RSA is mandatory
  • Experience working in a food and beverage role, ideally in a busy and fast-paced environment
  • Possess an energetic and vibrant personality that engages guests to have a memorable experience at our venue
  • A person who is both an invaluable team player as well as a well-rounded leader
  • Have strong attention to detail and a keen willingness to learn

Additional Information:

Base hourly rate $27.83 equivalent to $54, $65,000 based on working days and penalties applicable as per the Hospitality Industry General Award

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