Insurance Claims Leadership Role

1 week ago


Melbourne, Victoria, Australia Fuse Recruitment Full time
Leadership Opportunity in Motor Claims

Fuse Recruitment, a specialist recruitment agency for the insurance industry, is seeking an experienced Claims Team Leader to join their growing team.

Competitive Salary: AU$120,000 - AU$150,000 per annum, depending on experience

About the Role

This leadership position requires a seasoned professional with a proven track record of leading high-performing teams and delivering outstanding results in motor claims environments. As a Claims Team Leader, you will be responsible for managing day-to-day operations, setting performance goals, and ensuring workloads are well-balanced.

You will also provide guidance on customer queries, escalated complaints, and claims processes, maintaining high service standards. Additionally, you will track team and individual performance through detailed reports, identifying trends and areas for improvement.

Key Responsibilities
  • Lead and inspire a high-performing claims team
  • Manage day-to-day operations and set performance goals
  • Ensure compliance with internal policies and external legislative requirements
  • Provide guidance on customer queries and claims processes
  • Track team and individual performance
Requirements

To succeed in this role, you will need:

  • A minimum of 2 years of experience in claims environments, specifically with motor products
  • Proven history of leading high-performance teams with a focus on people development
  • Strong communication skills with a proactive attitude
  • Ability to excel in a challenging and fast-paced environment
Benefits

Fuse Recruitment offers a range of benefits, including:

  • Competitive salary and bonuses
  • Opportunities for career growth and development
  • Flexible working arrangements


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