Key Account Specialist

1 day ago


Perth, Western Australia Seequent Full time

About Seequent

Seequent is a world-leading subsurface software company, helping create a better understanding of the earth to ensure a better world for all.

We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.

Our Mission

To empower customers in over 100 countries to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

About the Role

We are seeking an experienced Key Account Specialist to join our team. The successful candidate will be responsible for developing customer relationships that promote product or solution usage, retention, and loyalty.

Key Responsibilities

  • Work closely with allocated client accounts to ensure client satisfaction with products and services.
  • Act on areas of improvement and provide proactive support to clients.
  • Demonstrate product highlights to existing accounts, onboard new solutions and products, and assist in building return-on-investment cases.
  • Ensure maximum value from products or solutions and meet or exceed customer expectations.

Requirements

The ideal candidate will have:

  • 3+ years of experience in customer success, relationship management, account management, or a relevant technical background.
  • Excellent communication and interpersonal skills across digital channels and face-to-face.
  • A flexible approach, able to operate effectively with uncertainty and change.
  • Driven, self-motivated, enthusiastic, and with a 'can-do' attitude.
  • Experience working with complex technology customers, highly organized, collaborative, and detail-oriented.
  • Empathetic, positive attitude with a desire to help customers reach their goals.
  • Results-driven mentality, with a bias for speed and action.
  • Strong analytical skills, with the ability to translate data into insights.

Benefits

We offer a competitive compensation package, including:

  • An estimated salary of $80,000 - $110,000 per year.
  • Access to ongoing professional development opportunities.
  • A fast-paced and dynamic environment, exciting challenges, and a variety of tasks.
  • A friendly, intelligent, and supportive team.

How to Apply

If you're passionate about helping our customers succeed and want to join a talented team, please submit your application.



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