Chief Technical Solutions Expert

3 weeks ago


Melbourne, Victoria, Australia Brennan IT Full time
Company Overview

Brennan IT is a leading Australian-owned systems integrator that values performance and empowers its team members to bring new ideas to the table.

Estimated Salary: $90,000 - $110,000 per annum

This role is part of our IT Services team, which focuses on providing technical support and improving clients' IT environments.

Job Description

As an experienced Senior Systems Engineer (IT Services Engineer), you will be responsible for supporting clients' IT environments and providing technical advice. Your key responsibilities include:

  • Assisting clients with high-level customer service
  • Communicating with customers to identify IT pain points
  • Stepping back to look at the bigger picture
  • Providing solutions to problems and explaining them in a simple way to the client
  • Maintaining ownership of incidents and escalations
  • Identifying gaps or issues within clients' environments
  • Self-managing your working day and priorities
  • Day-to-day operations of clients' systems
  • Working towards billable hours targets and self-work generation
Required Skills and Qualifications

To be successful in this role, you will need:

  • Prior experience in an MSP type role providing a wide range of support
  • Solid understanding of various IT technologies, including servers, virtualization, networking, MDM, and cloud
  • High-level knowledge of networking, server, and virtualization
  • Implementation and troubleshooting experience of Cloud-based hosted platforms, IaaS, and MDM platforms
  • Confident, self-motivated, and customer service skills
  • Ability to work autonomously in a larger team
  • Able to develop trusted rapport with clients
  • Solid communication and interpersonal skills
Benefits

We offer an excellent remuneration package and benefits, including:

  • Opportunity for rapid growth in technical skills
  • Support structure to get help on complex issues
  • $5K technical certification bonus per annum ($1K per Cert)
  • A strong culture underpinned by values that are truly lived every day
  • Flexible working environment
  • Team of knowledgeable people to work with
  • Amazing recognition programs – monthly culture awards, all-expenses-paid international trip, and gift vouchers
  • A focus on health and well-being with social clubs, sporting teams, team lunches, and more
  • Discounted IT hardware and software products


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