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Regional Head of Customer Experience, APAC, Workvivo

2 months ago

Sydney, New South Wales, Australia Zoom Full time
About the Role

We are seeking a highly experienced and skilled Regional Head of Customer Experience to lead our Customer Experience team in the APAC region. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty across the region.

Key Responsibilities
  • Lead a high-performing team dedicated to managing and growing our customers in the APAC region.
  • Develop and implement strategies to ensure an exceptional customer experience and foster long-term relationships.
  • Collaborate with cross-functional teams to identify and address customer needs and pain points.
  • Monitor and analyze customer feedback and metrics to drive business decisions and improvements.
  • Travel within the region as needed to meet with customers and stakeholders.
About the Team

Workvivo is a digital experience platform dedicated to amplifying workplace culture and fostering employee inclusion, regardless of location. We are committed to customer satisfaction and focus on enhancing employees' working lives across diverse industries globally.

Requirements
  • 15+ years of experience in customer success, customer experience, or a related field, with a proven track record of leadership in the APAC market.
  • Good understanding of the APAC business landscape, cultural nuances, and regulatory environment.
  • Excellent leadership and team-building skills with a passion for developing and empowering others.
  • Exceptional communication and interpersonal skills, with fluency in English.
  • Data-driven mindset with the ability to analyze metrics and drive actionable insights.
  • Strategic thinking and problem-solving abilities.
What We Offer

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.