Adelaide Jewellery Shop Assistant

6 days ago


Adelaide, South Australia Frontline Retail Full time

About the Job:

This is a fantastic opportunity to join a reputable jewellery retailer as a Customer Service Assistant. The role involves working in a busy setting, providing exceptional customer service, and ensuring accurate documentation and coordination of services.

Key Responsibilities:

  1. Provide excellent customer service, greeting clients warmly and assisting them with their jewellery repair, restoration, and custom design needs.
  2. Document fine markings, details, and descriptions to ensure accurate service for the jewellers.
  3. Coordinate services between clients and the workshop, providing clear updates on repairs and custom orders.
  4. Inspect jewellery upon intake and completion to maintain the highest standard of service.
  5. Perform general administrative tasks, including handling phone and email inquiries, scheduling appointments, and assisting with day-to-day shop duties.

Requirements:

  1. Experience in customer service or retail (preferably in jewellery or luxury goods).
  2. A keen eye for detail and strong observational skills for identifying jewellery markings and features.
  3. Excellent verbal and written communication skills to assist clients effectively.
  4. A genuine interest in jewellery and a willingness to learn about different styles, materials, and repair techniques.
  5. Availability for 3-4 days per week, with some flexibility on hours.


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