Event Assessor

2 weeks ago

Canberra, ACT, Australia Suncorp Group Full time
About the Role

The Suncorp Group is seeking a skilled Event Assessor to join our team. As an Event Assessor, you will be responsible for accurately assessing property damage and determining claim quantum and scope under the relevant PDS.

You will work closely with customers, Claim Managers, and other stakeholders to deliver brilliant service and provide customers with peace of mind during the claims process.

Key Responsibilities
  • Assessment and Claims Handling
    • Accurately assess property damage via multiple assessing platforms, including onsite, on-road, desktop, and virtual assessments.
    • Determine claim quantum and scope under the relevant PDS.
    • Deliver professional and brilliant service when completing assessments and interacting with customers.
  • Customer Service and Communication
    • Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to stakeholders, customers, Claim Managers, repairers, and suppliers.
    • Support the Claim Manager to identify customer resolution strategies to minimize customer escalations.
  • Risk Management and Compliance
    • Proactively identify potential risks and mitigate where possible to avoid unnecessary escalation of a claim.
    • Identify potential fraudulent activity and immediately report anything suspicious to your leader.
  • Continuous Improvement
    • Identify insights and performance feedback on repairers via dedicated feedback mechanisms and report these to your leader.
    • Identify any process or customer experience improvements and share these with your leader.
Requirements
  • Industry qualifications, such as an ANZIF Diploma of Loss Adjusting or a Cert IV in General Insurance.
  • Competent computer literacy and navigation skills.
  • Minimum 2 years' experience in insurance, with a proven track record in customer service roles.
  • Strong attention to detail, problem-solving, and negotiation skills.
  • Ability to work in a fluid and flexible environment.
About Suncorp Group

Suncorp Group is a leading Australian insurance and banking company. We are committed to making a positive impact on our customers' lives and the communities we serve.

We offer a range of benefits, including discounts on insurance products, flexible working options, and ongoing study support and career development programs.

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