Sales Operations Manager

2 days ago

Artarmon, New South Wales, Australia The Missing Link Full time
About The Missing Link

The Missing Link is a leading IT company in Australia, recognized for its people and processes. With over 190 staff and 25+ countries represented, we've created a respectful and positive workplace where everyone feels valued and empowered.

The Role

We're seeking a Sales Operations Manager to support our sales team and manage procurement activities. As a key member of our team, you'll play a crucial role in coordinating sales support functions, ensuring prompt and efficient procurement, and maintaining strong relationships with clients and suppliers.

Key Responsibilities
  • Provide support, mentoring, and coaching to the Sales Operations Team
  • Ensure effective utilization of human resources
  • Ensure daily duties and responsibilities are met by the Sales Operations Team
  • Ensure the Sales Operations Team has the capabilities, capacity, and equipment to meet business requirements
  • HR management of Sales Operations Team, including performance appraisals, induction, onboarding, training, and development
  • Process assessment and analysis
  • Identify improvement opportunities
  • Implement process changes
  • Collaborate with the sales team to understand their requirements and provide necessary support
  • Handle client inquiries, resolve issues, and provide exceptional customer service to support the sales process
  • Assist in preparing quotations, proposals, presentations, and contracts for the Sales Team
  • Coordinate with internal departments, such as marketing, finance, and operations, to gather relevant information for sales material
  • Maintain and update client databases, sales reports, and other relevant documentation
  • Receive and process client orders and internal orders
  • Promote and maintain excellent supplier relationships
  • Ensure returns are processed in a timely basis and followed through until credit is received
  • Update configuration details in ConnectWise and register on completed orders, e.g., subscriptions
  • Ensure adequate levels are kept of stocked items
  • Ensure work area, stock room, and loading dock are kept tidy and WHS compliant
Requirements
  • Proven experience in sales support, procurement, or a similar role
  • Strong knowledge of procurement practices, market dynamics, and supplier management
  • Excellent communication, negotiation, interpersonal skills, and the ability to collaborate effectively with cross-functional teams
  • Proven experience in identifying and implementing process improvement initiatives, preferably in sales support or procurement
  • Project management skills, including the ability to plan, execute, and monitor process improvement projects
  • Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and develop effective solutions
  • Proficiency in using relevant software applications, such as CRM systems and procurement software
  • Strong attention to detail and organizational skills to manage multiple projects and deadlines simultaneously
  • Ability to build and maintain strong relationships with internal and external stakeholders
  • Defence Force experience is desirable
Benefits

A great company culture is very important to The Missing Link. We prioritize keeping everyone happy.

Here are some of the best bits about working at The Missing Link:

  • Hybrid / flexible working arrangements
  • Supportive collaborative environment with excellent benefits, e.g., regular staff events, free drinks, and breakfast
  • Company culture that fosters learning, training, mentoring, and development programs

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