Operations Manager

3 weeks ago

Cairns, Queensland, Australia CPL - Choice, Passion, Life Full time

About CPL - Choice, Passion, Life

CPL is a leading provider of community services, dedicated to empowering individuals to live their best lives. We are seeking an experienced Area Manager to join our team and lead our community services division.

Key Responsibilities

  • Maintain and optimize operations to ensure quality service delivery across multiple service areas, including community in-home support services for adults and children.
  • Lead staff to meet the requirements of the National Disability Insurance Agency (NDIA) and CPL customers.
  • Grow CPL market share in accordance with an established Business Development Plan.
  • Build and maintain customer relationships across CPL service streams.
  • Determine and foster key relationships internally and externally.
  • Build brand awareness through local activity and implementation of the strategic marketing plan.
  • Implement and maintain systems and processes to optimize service delivery.
  • Lead team to respond to customer demand and build team cohesion and collaboration.
  • Ensure the provision, implementation, and maintenance of systems, administration training, and processes required to deliver services in an NDIS environment.
  • Provide leadership to local teams and delivery of services with a client focus, and effectively manage resources, including human, financial, assets, and capital costs.
  • Collaborate and share insights with other senior leaders.

Requirements

  • Demonstrated experience managing and growing a range of multi-discipline services.
  • Experience and skill in managing multi-disciplinary services.
  • Highly effective change and people management experience.
  • An entrepreneurial spirit with a proven record of driving sustainable business.
  • Exceptional interpersonal and communication skills.
  • Significant experience in leading others to work in changing environments and to deliver outstanding client service.
  • Ability to quickly engage the resources of CPL to adapt products, prices, and processes to meet the needs of a dynamic external environment and share the learning across the organization.
  • Knowledge in disability and/or aged care sectors in relation to business opportunities.
  • Experience and knowledge in disability or aged care sectors.
  • Tertiary qualifications in business/marketing well regarded.
  • Blue Card and NDIS worker screening will be required to start.
  • Live CPL values.

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