Lead Team Member

3 days ago

Melbourne, Victoria, Australia beBeeLuxury Full time $72,730

Leadership Opportunity

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You will lead a team across all areas of Front Office, providing a first-class luxury experience for our guests.

About the Role:

  • Coordinate and manage day-to-day operations while inspiring the team to enhance the guest experience.
  • Be proactive and resourceful when attending to guest requests.
  • Take initiative to ensure positive interactions with customers.
  • Have the necessary skills to actively resolve complaints and challenges presented by customers.
  • Provide guidance, support training and leadership to all employees.
  • Monitor training and offer guidance to employees while on shift.
  • Assist in all areas of the hotel during peak times to eliminate potential issues.
  • Ensure the health and safety of all patrons, guests and staff members.

Qualifications:

  • Prior experience in Front Office is essential, with knowledge of the luxury market preferred.
  • A commitment to delivering an exceptional experience for guests.
  • A customer service style that sets you apart from others.
  • A calming influence in high-pressure environments, with the ability to drive positive team morale.
  • Natural leadership skills with demonstrated results in developing and motivating teams.
  • A progressive approach to problem-solving.

Benefits:

  • Great benefits, including worldwide accommodation and food & beverage discounts.
  • The opportunity to work close to home in Melbourne's South-East.
  • Endless learning & career development opportunities.
  • Industry-leading training and development opportunities.
  • Flexible work arrangements.
  • A dynamic hotel environment with a supportive team.

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