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Training Delivery Specialist

2 weeks ago

Brisbane, Queensland, Australia Amazon Full time
Job Description:

The role of the Learning Coordinator is to support the AU Delivery Services Learning team in Heathwood, QLD. The position will be responsible for deploying and executing learning & training plans to support Delivery Station/Sort Centre execution, aligned with Learning & Development strategy.

Key Responsibilities:
  1. Develop, assess, track, and facilitate training related programs for new and current entry level employees.
  2. Work closely with stakeholders and relevant team members for preparation and coordination of training events based on site/regional needs.
  3. Build trust with peer(s) across the AU AMZL team and collaborates on regional learning projects.
  4. Serve as a Subject Matter Expert (SME) for onboarding; coordinating all training needs.
  5. Facilitate certified job and compliance training including ongoing audits, badge creation, data entry and retrains.
  6. Travel intermittently among local Delivery Services sites to provide maximum coverage in their region.
  7. Maintain, prepare and distribute data on key metrics for their delivery station/region.
  8. Monitor adherence to standard work and quality and coach associates accordingly.
  9. Ensure area readiness and area organisation for all Learning Experience areas to ensure they are prepared to support all Delivery Station training activities.
  10. Escalate any barriers to Learning Manager or appropriate escalation point.
  11. Collaborate and support the wider Delivery Services Learning Team.

Requirements:
  1. Demonstrated experience applying adult learning principles and facilitating training programs
  2. Proficient in using learning management systems (LMS)
  3. Skilled in data analysis and visualisation
  4. 1+ year of learning system management experience, or 2+ years of experience at Amazon
  5. Excellent oral and written communication skills